Legal
Refund Policy
How unused credits, failed compressions and payment-provider refunds are handled.
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Last updated: 10 November 2026
1. Free compressions
The first 3 compressions cost nothing, so no refund applies to them.
2. Failed or cancelled compressions
A compression that fails or that you cancel is refunded automatically: the credit returns to your balance. You are only charged for a finished output.
3. Unused credits
Credits never expire. If you bought a pack and used none of it, request a refund within 14 days of purchase. Once any credit from a pack has been used, the pack is treated as partially consumed and the remaining balance is not refundable.
4. How to request a refund
Email [email protected] (placeholder inbox, pending launch) with the purchase email and the Creem order reference. Refunds are issued through Creem to the original payment method.
5. Merchant of record
Creem acts as merchant of record. Creem processes the refund, handles any applicable tax reversal, and is the party named on your card statement.
6. Chargebacks
Contact us before opening a chargeback. A chargeback filed without contact may lead to the credit balance being frozen while the payment provider investigates.
7. Changes
This policy can change when checkout launches. The date below records the last update.